FAQs

Do I need an account to place an order?

You can place an order at NUMAZ without creating an account.

Simply select the products you want, add them to your cart, and complete the checkout process with your shipping and payment information.

Can I cancel my order after placing it?

Once an order has been placed, it cannot be cancelled.

Please review your order carefully before completing your purchase, including the products, quantities, variants, and shipping information.

Can I modify my order after placing it?

Orders cannot be modified after they have been placed.

If you need a different product, quantity, color, size, or variant, you will need to place a new order.

Can I change my shipping address after placing an order?

Shipping addresses cannot be changed after an order has been placed.

Please make sure your shipping address, including your name, street, city, postal code, and contact information, is correct before completing your purchase.

NUMAZ is not responsible for orders that cannot be delivered because the customer provided an incorrect, incomplete, or outdated address.

What happens if I entered the wrong email address?

Please contact us as soon as possible at service@numaz.shop.

Although the email address cannot be changed through the order after submission, our support team can assist you with accessing your order information when possible.

What payment methods do you accept?

NUMAZ currently accepts the following payment methods:

  • PayPal
  • VISA
  • Mastercard
  • American Express
  • Discover
  • Mercado Pago

Available payment options may vary depending on your location.

Is my payment information secure?

Your payment information is protected using SSL encryption, keeping your personal data encrypted and private while it travels across the network and helping prevent unauthorized third parties from intercepting it.

When you make a payment, your banking and payment details are processed directly through trusted, independ, rather than being handled or stored directly by NUMAZ.

What currency are orders charged in?

NUMAZ prices are displayed in USD.

If your payment method uses another currency, your bank or payment provider will automatically convert the transaction according to its applicable exchange rate. Your provider may also charge additional currency conversion fees.

My payment was declined. What should I do?

If your payment was declined, first make sure that your card or payment information was entered correctly and that your payment method has sufficient funds or available credit.

You can also try another available payment method.

If the problem continues, please contact your bank, card issuer, or payment provider, as NUMAZ may not have access to the specific reason for a declined transaction.

Do you offer free shipping?

NUMAZ offers free shipping on all orders.

How long does delivery take?

Orders typically arrive within 6–10 business days from the date the order is placed.

This timeframe includes the processing and delivery of your order.

The 6–10 business day timeframe is an estimated delivery period and may occasionally be affected by circumstances outside our control, such as customs procedures, carrier delays, holidays, weather conditions, or other unexpected events.

When will my order be shipped?

Your order begins processing after your purchase has been successfully completed.

You do not need to take any additional action after placing your order.

Once your order has been shipped, tracking information will become available so you can follow its progress.

Do you ship internationally?

NUMAZ offers shipping to customers in different countries around the world.

Available shipping destinations may vary depending on the product and destination.

Are customs duties or import taxes included?

Depending on your destination, local customs duties, import taxes, or other charges may apply.

These charges are determined by the destination country's authorities and, when applicable, are the responsibility of the customer.

If you are unsure about the import requirements in your country, we recommend checking with your local customs authority before placing an order.

How can I track my order?

Once your order has been shipped, you will receive tracking information by email.

You can also use our Order Tracking page to check the latest status of your shipment. Simply enter the tracking information associated with your order and follow the instructions provided.

Tracking updates may take some time to appear after your order has been shipped.

Where can I find my tracking information?

Your tracking information will be sent to the email address provided during checkout once your order has been shipped.

If you cannot find the email, please check your spam or junk folder.

You can also use our Order Tracking page to check your shipment status.

If you still cannot locate your tracking information, contact us at service@numaz.shop with your order number.

Why hasn't my tracking information updated?

Tracking information may not update immediately after your order has been shipped.

It can take some time for the carrier to register the shipment and for the latest information to appear in our tracking system.

During transit, there may also be periods without updates while your package is moving between facilities, being transferred between carriers, or going through customs.

If your tracking information has not changed for an extended period, please contact us at service@numaz.shop with your order number so we can review the status of your shipment.

My tracking information says "Delivered", but I haven't received my order. What should I do?

First, check around your delivery address and ask household members, neighbors, building reception, or anyone else who may have accepted the package on your behalf.

If you still cannot locate your package, contact us at service@numaz.shop with your order number and tracking information.

We will review the shipment status and help determine the appropriate next steps.

Can my order arrive in multiple packages?

If your order contains multiple products, your items may be shipped separately and arrive at different times.

If you receive only part of your order, check the tracking information for the remaining items before contacting us, as they may still be in transit.

What if my order is delayed?

Our estimated delivery time is 6–10 business days from the date your order is placed.

Although most orders arrive within this timeframe, occasional delays may occur due to carrier operations, customs procedures, holidays, weather, or other circumstances outside our control.

If your order has not arrived after the expected delivery period, contact us at service@numaz.shop with your order number so we can investigate the shipment.

What happens if my package is lost?

If your package is confirmed as lost during transit, please contact NUMAZ rather than contacting the fulfillment provider directly.

We will review the tracking information and coordinate the appropriate solution, which may include a replacement or refund, depending on the circumstances.

What happens if I provide an incorrect shipping address?

Customers are responsible for providing a complete and accurate shipping address at checkout.

Once an order has been placed, the address cannot be changed.

If a shipment cannot be delivered because of an incorrect or incomplete address, NUMAZ may be unable to provide a refund or replacement.

Please carefully verify your information before submitting your order.

What should I do if I receive the wrong product?

If you receive a product that is different from what you ordered, contact us within 30 days of delivery at service@numaz.shop.

Please include your order number and clear photographs or videos showing the product you received and, when applicable, its packaging or shipping label.

After reviewing your case, we may offer either a replacement or a refund, depending on the circumstances.

What should I do if my product arrives damaged?

If your item arrives damaged, contact us within 30 days of delivery.

Please provide your order number along with clear photographs or videos showing the damage and the condition of the packaging.

After reviewing the information, we may offer a replacement or a refund.

What should I do if my product is defective?

If your product has a manufacturing or functional defect, contact us within 30 days of delivery at service@numaz.shop.

Please describe the problem and provide photographs or videos that clearly demonstrate the defect.

Depending on the circumstances, we may provide a replacement or a refund.

What if an item is missing from my order?

If your order arrives incomplete, first check whether the remaining products were shipped separately by reviewing the tracking information associated with your order.

If an item is still missing after checking your shipment information, contact us at service@numaz.shop with your order number and details of the missing product.

What is NUMAZ's return policy?

NUMAZ accepts eligible returns within 30 days of delivery.

To qualify for a return, the item must be:

  • In the same condition in which you received it
  • Unused
  • With all original tags attached
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

You must contact us before returning an item so we can provide the appropriate return instructions.

Do I need a reason to request a return?

For orders delivered outside the European Union, eligible returns can be requested within our 30-day return period, subject to the return conditions described above.

For orders delivered within the European Union, consumers have a statutory 14-day withdrawal period during which they may request a return without providing a reason, subject to applicable legal exceptions.

NUMAZ additionally offers its 30-day return policy for eligible items.

How do I request a return?

Contact us at service@numaz.shop within the applicable return period.

Please include:

  • Your order number
  • The item you wish to return
  • Your receipt or proof of purchase
  • The reason for the return, when applicable

Our support team will review your request and provide the instructions required to complete the return.

Please do not send an item back before receiving return instructions from us.

Is return shipping free?

NUMAZ provides free returns within the 30-day return period for eligible returns.

Please contact our support team before returning your item so we can provide the correct return instructions.

Can I return a product after 30 days?

Return requests must be submitted within the applicable return period. Once the 30-day period has expired, the item may no longer qualify for a standard return.

This does not affect any rights you may have under mandatory consumer protection laws applicable to your order.

Can I return a product if I have used it?

Products returned under the standard 30-day return policy must be unused and in the same condition in which they were received.

The original tags must remain attached and the product must be returned in its original packaging.

Can I return a product without the original packaging?

The original packaging is required for a standard return.

Returns must also include the original tags and proof of purchase.

Are there products that cannot be returned?

NUMAZ does not currently maintain a separate list of excluded product categories under its standard return policy.

However, mandatory legal exceptions may apply to certain products or circumstances.

If you are unsure whether an item is eligible for return, contact us before sending it back.

Can I exchange a product instead of returning it?

For an eligible return, NUMAZ may offer either a replacement or another appropriate solution, depending on the circumstances.

If you need a different product, size, color, or variant, contact us before returning the item so we can determine the best available option.

When will I receive my refund?

Once your return or refund request has been reviewed and approved, NUMAZ will process the refund.

The refund will be issued to the original payment method used for the purchase.

Your bank or payment provider may require additional processing time before the funds appear in your account.

Will I receive a full refund?

For an approved eligible return, NUMAZ will process the applicable refund according to the circumstances of the return.

For damaged, defective, or incorrect products, we may provide either a replacement or a refund after reviewing the case.

What if I haven't received my refund?

If your refund has been approved but the funds have not yet appeared in your account, first check with your bank or payment provider.

Processing times can vary depending on the payment method.

If you believe an unreasonable amount of time has passed after your refund was approved, contact us at service@numaz.shop and include your order number.

Do EU customers have a right to cancel their purchase?

If your order was delivered within the European Union, you generally have a 14-day right of withdrawal from the date you receive the goods, without having to provide a reason, subject to applicable legal exceptions.

This statutory right is separate from NUMAZ's additional 30-day return policy.

Does the 14-day EU withdrawal period replace the 30-day NUMAZ return policy?

The 14-day period is a statutory consumer right that applies to eligible EU orders.

NUMAZ also provides a 30-day return period for eligible products under its own return policy.

The applicable conditions and legal rights may differ depending on the reason for the return and the circumstances of the purchase.