Términos de Servicio

OVERVIEW

This website is operated by NUMAZ. Throughout the site, the terms “we”, “us” and “our” refer to NUMAZ. NUMAZ offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms, conditions, policies and notices referenced herein or made available through our website.

These Terms of Service apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our Services.

Any new features or tools added to the current store shall also be subject to these Terms of Service.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.

Your continued use of or access to the website following the posting of changes constitutes acceptance of those changes, except where applicable law requires otherwise.

Our store is hosted on Shopify, which provides the online e-commerce platform that allows us to sell our products and Services to you.


SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are of legal age to enter into a binding agreement in your jurisdiction, or that you have the consent of a parent or legal guardian where required by applicable law.

You may not use our products or Services for any illegal or unauthorized purpose or violate any applicable laws or regulations.

You must not transmit worms, viruses, malware, or any code of a destructive or harmful nature.

A breach or violation of these Terms may result in the restriction or termination of your access to our Services.

Nothing in these Terms is intended to limit any mandatory rights or protections granted to consumers under applicable law.


SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse or restrict Service to anyone where we have a legitimate reason to do so and to the extent permitted by applicable law.

You understand that information submitted through the website, excluding payment information, may be transferred through various networks and may be subject to technical changes necessary for compatibility with connecting networks, devices, or systems.

Payment information is protected using appropriate security measures during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current.

The material on this site is provided for general informational purposes and should not be relied upon as the sole basis for making decisions without consulting appropriate and more complete sources of information where necessary.

Any reliance on the material on this site is at your own risk.

This site may contain historical information. Historical information is provided for reference only and may not reflect current information.

We reserve the right to modify the contents of this site at any time. However, we are not obligated to update information unless required by applicable law.

It is your responsibility to review our website periodically for changes.


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify, suspend, or discontinue the Service, or any part or content thereof.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service, except where liability cannot legally be excluded.


SECTION 5 - PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online through our website.

Products may have limited quantities and are subject to our applicable return, refund, warranty, and consumer protection policies.

We make reasonable efforts to display product images, colors, descriptions, measurements, and other characteristics as accurately as possible. However, the appearance of colors may vary depending on your device or screen settings.

We reserve the right, where permitted by applicable law, to limit sales of our products or Services to any person, geographic region, or jurisdiction.

We may also limit quantities of products offered for sale.

Product descriptions, availability, and pricing may change at any time.

We reserve the right to discontinue any product at any time.

Any offer made on this website is subject to applicable law and may be unavailable in certain jurisdictions.

Nothing in this section limits any mandatory consumer rights applicable to your purchase.


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, unauthorized transactions, pricing errors, inventory errors, or other circumstances permitted by law.

We may limit quantities purchased per person, household, or order.

These restrictions may include orders placed using the same customer account, payment method, billing address, or shipping address.

If we make a change to or cancel an order, we may attempt to notify you using the email address or other contact information provided when the order was placed.

You agree to provide current, complete, and accurate purchase information for all orders made through our store.

You are responsible for providing accurate contact, billing, and shipping information at checkout.

Once an order has been placed, information submitted with the order generally cannot be changed or modified.

However, nothing in this section limits any cancellation, withdrawal, refund, reversal, warranty, or other rights that may apply to you under mandatory consumer protection laws.


SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools or services over which we do not have control or direct involvement.

You acknowledge and agree that access to such tools may be provided on an “as is” and “as available” basis.

Your use of optional third-party tools is at your own discretion and may be subject to the terms and conditions established by the relevant third-party provider.

We are not responsible for the operation, availability, security, or terms of third-party tools, except where applicable law provides otherwise.

Any new Services or features introduced through the website shall also be subject to these Terms of Service.


SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and Services available through our Service may include materials from third parties.

Third-party links on this website may direct you to websites that are not affiliated with NUMAZ.

We are not responsible for examining or evaluating the content, accuracy, security, or practices of third-party websites.

We do not assume responsibility for third-party materials, websites, products, or Services.

We are not responsible for transactions conducted directly with third-party websites.

Please review the third party's policies and practices carefully before engaging in any transaction.

Complaints or concerns regarding third-party products or Services should generally be directed to the applicable third party.


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us creative ideas, suggestions, proposals, plans, reviews, feedback, or other materials, whether online, by email, or otherwise, collectively referred to as “comments”, you agree that we may use such comments for purposes related to operating, improving, and promoting our Services, subject to applicable law and our Privacy Policy.

We are not obligated to:

  1. Maintain any comments in confidence;
  2. Pay compensation for any comments; or
  3. Respond to any comments.

We may monitor, edit, or remove content that we reasonably determine to be unlawful, offensive, threatening, defamatory, obscene, misleading, or in violation of intellectual property rights or these Terms.

You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other proprietary rights.

You agree that your comments will not contain unlawful, abusive, defamatory, obscene, misleading, or malicious material or contain viruses or other harmful code.

You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of your comments.

You are solely responsible for the comments you submit and their accuracy.


SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

By using our website or submitting personal information through our Services, you acknowledge that your information may be collected, used, stored, and processed in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for information about how NUMAZ handles personal information.


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website or within the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery estimates, product availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel affected orders where permitted by applicable law.

If an order is affected by a material error, we may contact you using the information provided with your order.

We undertake no obligation to update or clarify information on the website unless required by law.

No specified update or refresh date applied to the Service should be taken to indicate that all information has been modified or updated.


SECTION 12 - PROHIBITED USES

In addition to other prohibitions contained in these Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in unlawful acts;

(c) to violate applicable international, national, regional, or local laws or regulations;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, or intimidate others;

(f) to submit false, misleading, or fraudulent information;

(g) to upload or transmit viruses, malware, or other malicious code;

(h) to collect or track personal information of others without authorization;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape the website without authorization;

(j) for any unlawful, fraudulent, or abusive purpose; or

(k) to interfere with or circumvent the security features of the Service or any related website.

We reserve the right to restrict or terminate your use of the Service for violating any of these prohibited uses, subject to applicable law.


SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not guarantee that results obtained from the use of the Service will always be accurate or reliable.

We may temporarily suspend, modify, or discontinue portions of the Service when necessary, including for maintenance, technical issues, security reasons, or circumstances beyond our reasonable control.

You expressly agree that your use of, or inability to use, the Service is at your own risk.

The Service is provided on an “as is” and “as available” basis to the maximum extent permitted by applicable law.

Nothing in these Terms excludes, restricts, or limits any warranty, consumer right, legal remedy, or liability that cannot lawfully be excluded or limited under applicable law.

To the maximum extent permitted by law, NUMAZ shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Service.

This limitation does not apply where liability cannot legally be excluded or limited.


SECTION 14 - INDEMNIFICATION

You agree, to the extent permitted by applicable law, to indemnify and hold harmless NUMAZ and its applicable service providers, contractors, partners, and representatives from claims, losses, liabilities, damages, and reasonable expenses arising from your:

  • Breach of these Terms of Service;
  • Violation of applicable law; or
  • Violation of the rights of a third party.

This section does not apply to the extent that the relevant claim, loss, or liability results from NUMAZ's own unlawful conduct or from rights that cannot legally be waived or limited.


SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law.

The unenforceable portion shall be considered severed from these Terms of Service.

Such determination shall not affect the validity or enforceability of the remaining provisions.


SECTION 16 - TERMINATION

The obligations and liabilities incurred before the termination date shall survive termination of these Terms for purposes for which they are intended to survive.

These Terms of Service remain effective unless terminated by you or NUMAZ.

You may stop using our Services at any time.

If you materially breach these Terms of Service or engage in fraudulent, abusive, unlawful, or unauthorized activity, we may restrict or terminate your access to the Service, subject to applicable law.

Termination does not affect any rights or obligations that arose before termination.


SECTION 17 - ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service, together with the policies and operating rules posted by NUMAZ on this website, constitute the agreement governing your use of the Service.

These Terms supersede any prior or contemporaneous agreements, communications, or proposals relating to the same subject matter, except where otherwise required by applicable law.

Any ambiguity in the interpretation of these Terms shall not automatically be construed against either party.


SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements through which NUMAZ provides Services shall be governed by and construed in accordance with the laws of Colombia.

Nothing in these Terms is intended to deprive consumers of any mandatory consumer protection rights or legal remedies available under the laws applicable to their purchase or place of residence.

For customers located in jurisdictions that provide mandatory consumer protections, those protections shall continue to apply to the extent required by applicable law.


SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to review our website periodically for changes.

Where required by applicable law, we will provide notice of material changes and specify when those changes become effective.

Your continued use of or access to our website or Services following the posting of changes constitutes acceptance of those changes, except where applicable law requires otherwise.


SECTION 20 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

NUMAZ
Country: Colombia
Email: service@numaz.shop

For questions regarding an existing order, please include your order number so that we can assist you more efficiently.

Our customer support team aims to respond within 24–48 business hours.

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Do I need an account to place an order?

You can place an order at NUMAZ without creating an account.

Simply select the products you want, add them to your cart, and complete the checkout process with your shipping and payment information.

Can I cancel my order after placing it?

Once an order has been placed, it cannot be cancelled.

Please review your order carefully before completing your purchase, including the products, quantities, variants, and shipping information.

Can I modify my order after placing it?

Orders cannot be modified after they have been placed.

If you need a different product, quantity, color, size, or variant, you will need to place a new order.

Can I change my shipping address after placing an order?

Shipping addresses cannot be changed after an order has been placed.

Please make sure your shipping address, including your name, street, city, postal code, and contact information, is correct before completing your purchase.

NUMAZ is not responsible for orders that cannot be delivered because the customer provided an incorrect, incomplete, or outdated address.

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What happens if I entered the wrong email address?

Please contact us as soon as possible at service@numaz.shop.

Although the email address cannot be changed through the order after submission, our support team can assist you with accessing your order information when possible.

What payment methods do you accept?

NUMAZ currently accepts the following payment methods:

  • PayPal
  • VISA
  • Mastercard
  • American Express
  • Discover
  • Mercado Pago

Available payment options may vary depending on your location.

Is my payment information secure?

Your payment information is protected using SSL encryption, keeping your personal data encrypted and private while it travels across the network and helping prevent unauthorized third parties from intercepting it.

When you make a payment, your banking and payment details are processed directly through trusted, independ, rather than being handled or stored directly by NUMAZ.

What currency are orders charged in?

NUMAZ prices are displayed in USD.

If your payment method uses another currency, your bank or payment provider will automatically convert the transaction according to its applicable exchange rate. Your provider may also charge additional currency conversion fees.

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My payment was declined. What should I do?

If your payment was declined, first make sure that your card or payment information was entered correctly and that your payment method has sufficient funds or available credit.

You can also try another available payment method.

If the problem continues, please contact your bank, card issuer, or payment provider, as NUMAZ may not have access to the specific reason for a declined transaction.

Do you offer free shipping?

NUMAZ offers free shipping on all orders.

How long does delivery take?

Orders typically arrive within 6–10 business days from the date the order is placed.

This timeframe includes the processing and delivery of your order.

The 6–10 business day timeframe is an estimated delivery period and may occasionally be affected by circumstances outside our control, such as customs procedures, carrier delays, holidays, weather conditions, or other unexpected events.

When will my order be shipped?

Your order begins processing after your purchase has been successfully completed.

You do not need to take any additional action after placing your order.

Once your order has been shipped, tracking information will become available so you can follow its progress.

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Do you ship internationally?

NUMAZ offers shipping to customers in different countries around the world.

Available shipping destinations may vary depending on the product and destination.

Are customs duties or import taxes included?

Depending on your destination, local customs duties, import taxes, or other charges may apply.

These charges are determined by the destination country's authorities and, when applicable, are the responsibility of the customer.

If you are unsure about the import requirements in your country, we recommend checking with your local customs authority before placing an order.

How can I track my order?

Once your order has been shipped, you will receive tracking information by email.

You can also use our Order Tracking page to check the latest status of your shipment. Simply enter the tracking information associated with your order and follow the instructions provided.

Tracking updates may take some time to appear after your order has been shipped.

Where can I find my tracking information?

Your tracking information will be sent to the email address provided during checkout once your order has been shipped.

If you cannot find the email, please check your spam or junk folder.

You can also use our Order Tracking page to check your shipment status.

If you still cannot locate your tracking information, contact us at service@numaz.shop with your order number.

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Why hasn't my tracking information updated?

Tracking information may not update immediately after your order has been shipped.

It can take some time for the carrier to register the shipment and for the latest information to appear in our tracking system.

During transit, there may also be periods without updates while your package is moving between facilities, being transferred between carriers, or going through customs.

If your tracking information has not changed for an extended period, please contact us at service@numaz.shop with your order number so we can review the status of your shipment.

My tracking information says "Delivered", but I haven't received my order. What should I do?

First, check around your delivery address and ask household members, neighbors, building reception, or anyone else who may have accepted the package on your behalf.

If you still cannot locate your package, contact us at service@numaz.shop with your order number and tracking information.

We will review the shipment status and help determine the appropriate next steps.

Can my order arrive in multiple packages?

If your order contains multiple products, your items may be shipped separately and arrive at different times.

If you receive only part of your order, check the tracking information for the remaining items before contacting us, as they may still be in transit.

What if my order is delayed?

Our estimated delivery time is 6–10 business days from the date your order is placed.

Although most orders arrive within this timeframe, occasional delays may occur due to carrier operations, customs procedures, holidays, weather, or other circumstances outside our control.

If your order has not arrived after the expected delivery period, contact us at service@numaz.shop with your order number so we can investigate the shipment.

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What happens if my package is lost?

If your package is confirmed as lost during transit, please contact NUMAZ rather than contacting the fulfillment provider directly.

We will review the tracking information and coordinate the appropriate solution, which may include a replacement or refund, depending on the circumstances.

What happens if I provide an incorrect shipping address?

Customers are responsible for providing a complete and accurate shipping address at checkout.

Once an order has been placed, the address cannot be changed.

If a shipment cannot be delivered because of an incorrect or incomplete address, NUMAZ may be unable to provide a refund or replacement.

Please carefully verify your information before submitting your order.

What should I do if I receive the wrong product?

If you receive a product that is different from what you ordered, contact us within 30 days of delivery at service@numaz.shop.

Please include your order number and clear photographs or videos showing the product you received and, when applicable, its packaging or shipping label.

After reviewing your case, we may offer either a replacement or a refund, depending on the circumstances.

What should I do if my product arrives damaged?

If your item arrives damaged, contact us within 30 days of delivery.

Please provide your order number along with clear photographs or videos showing the damage and the condition of the packaging.

After reviewing the information, we may offer a replacement or a refund.

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What should I do if my product is defective?

If your product has a manufacturing or functional defect, contact us within 30 days of delivery at service@numaz.shop.

Please describe the problem and provide photographs or videos that clearly demonstrate the defect.

Depending on the circumstances, we may provide a replacement or a refund.

What if an item is missing from my order?

If your order arrives incomplete, first check whether the remaining products were shipped separately by reviewing the tracking information associated with your order.

If an item is still missing after checking your shipment information, contact us at service@numaz.shop with your order number and details of the missing product.

What is NUMAZ's return policy?

NUMAZ accepts eligible returns within 30 days of delivery.

To qualify for a return, the item must be:

  • In the same condition in which you received it
  • Unused
  • With all original tags attached
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

You must contact us before returning an item so we can provide the appropriate return instructions.

Do I need a reason to request a return?

For orders delivered outside the European Union, eligible returns can be requested within our 30-day return period, subject to the return conditions described above.

For orders delivered within the European Union, consumers have a statutory 14-day withdrawal period during which they may request a return without providing a reason, subject to applicable legal exceptions.

NUMAZ additionally offers its 30-day return policy for eligible items.

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How do I request a return?

Contact us at service@numaz.shop within the applicable return period.

Please include:

  • Your order number
  • The item you wish to return
  • Your receipt or proof of purchase
  • The reason for the return, when applicable

Our support team will review your request and provide the instructions required to complete the return.

Please do not send an item back before receiving return instructions from us.

Is return shipping free?

NUMAZ provides free returns within the 30-day return period for eligible returns.

Please contact our support team before returning your item so we can provide the correct return instructions.

Can I return a product after 30 days?

Return requests must be submitted within the applicable return period. Once the 30-day period has expired, the item may no longer qualify for a standard return.

This does not affect any rights you may have under mandatory consumer protection laws applicable to your order.

Can I return a product if I have used it?

Products returned under the standard 30-day return policy must be unused and in the same condition in which they were received.

The original tags must remain attached and the product must be returned in its original packaging.

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Can I return a product without the original packaging?

The original packaging is required for a standard return.

Returns must also include the original tags and proof of purchase.

Are there products that cannot be returned?

NUMAZ does not currently maintain a separate list of excluded product categories under its standard return policy.

However, mandatory legal exceptions may apply to certain products or circumstances.

If you are unsure whether an item is eligible for return, contact us before sending it back.

Can I exchange a product instead of returning it?

For an eligible return, NUMAZ may offer either a replacement or another appropriate solution, depending on the circumstances.

If you need a different product, size, color, or variant, contact us before returning the item so we can determine the best available option.

When will I receive my refund?

Once your return or refund request has been reviewed and approved, NUMAZ will process the refund.

The refund will be issued to the original payment method used for the purchase.

Your bank or payment provider may require additional processing time before the funds appear in your account.

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Will I receive a full refund?

For an approved eligible return, NUMAZ will process the applicable refund according to the circumstances of the return.

For damaged, defective, or incorrect products, we may provide either a replacement or a refund after reviewing the case.

What if I haven't received my refund?

If your refund has been approved but the funds have not yet appeared in your account, first check with your bank or payment provider.

Processing times can vary depending on the payment method.

If you believe an unreasonable amount of time has passed after your refund was approved, contact us at service@numaz.shop and include your order number.

Do EU customers have a right to cancel their purchase?

If your order was delivered within the European Union, you generally have a 14-day right of withdrawal from the date you receive the goods, without having to provide a reason, subject to applicable legal exceptions.

This statutory right is separate from NUMAZ's additional 30-day return policy.

Does the 14-day EU withdrawal period replace the 30-day NUMAZ return policy?

The 14-day period is a statutory consumer right that applies to eligible EU orders.

NUMAZ also provides a 30-day return period for eligible products under its own return policy.

The applicable conditions and legal rights may differ depending on the reason for the return and the circumstances of the purchase.